Trading Name: Conservatory Supermarket Legal Entity: SolarFrame Limited Website: www.conservatorysupermarket.co.uk Telephone: 0800 625002 Registered Office: Davey Road, Goldthorpe, Rotherham, S63 0JF Company Registration Number: 11333059
TERMS AND CONDITIONS OF SALE
BACKGROUND
These Terms and Conditions, together with any documents referred to herein, set out the terms under which Goods and Bespoke Goods are sold by us to consumers.
Please read these Terms and Conditions carefully before placing an order.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
INTELLECTUAL PROPERTY
The specifications and designs of the Goods (including the copyright, design right and other intellectual property in them) shall as between the parties be the property of SOL Conservatory Roof. No right or license is granted by this Contract to the Buyer under any patent, trademark, registered design or other intellectual property right, except the right to use or resell the Goods.
By placing an order, you agree to be bound by them.
- DEFINITIONS AND INTERPRETATION
1.1 “Bespoke Goods” means goods made to order or manufactured to the consumer’s specifications.
1.2 “Goods” means goods supplied by Us.
1.3 “Order” means your order for Goods.
1.4 “Order Confirmation” means our written acceptance of your Order.
1.5 “Contract” means the legally binding agreement formed upon issue of an Order Confirmation.
1.6 “We / Us / Our” means SolarFrame Limited trading as Conservatory Supermarket.
1.7 “You / Your” means the consumer purchasing the Goods.
1.8 All drawings shown overleaf are not to scale and are purely for diagrammatic purposes. All sizes are approximate.
1.9 SolarFrame reserves the right to amend products where necessary by supplying alternative products of a comparable specification.
Representatives' and Showroom samples and photographs are used to demonstrate a typical unit and its composition. No guarantee is given that the units supplied will conform precisely with the samples.
- CONSUMER STATUS AND BUSINESS CUSTOMERS
2.1 These Terms and Conditions apply only to consumers and do not apply to customers purchasing Goods wholly or mainly in the course of business, trade, resale or installation.
2.2 For the avoidance of doubt, a customer will be treated as a business customer where the Goods are purchased for commercial purposes, including resale, supply to third parties, or installation as part of a business activity.
2.3 Cancel this agreement, in which case the customer shall be liable to SolarFrame Ltd for all costs incurred to date
- GOODS, SPECIFICATION AND AVAILABILITY
3.1 All descriptions, images and specifications are for illustrative purposes only.
3.2 Minor variations may occur due to bespoke manufacture, manufacturing tolerances, or regulatory requirements.
3.3 Damage to the product attributable to the failure of foundations or structures when these have not been constructed by SolarFrame Ltd
3.4 Damage or deterioration to the product arising out of normal wear and tear in the home, pollution and the effect of sea or salt water
3.5 Damage due to placement of purchasers’ own fixings causing failure of sealed units, locks or hinges, or interference with drainage channels
3.6 Damage caused by incorrect location of blinds, which can result in over-heating of internal trims and a subsequent thermal movement or distortion
3.7
Any variation in the colour or shade of any glass supplied under this guarantee, where that variation is due to the fact that the glass manufacturers no longer manufacture the glass in question
- PRICING AND DELIVERY CHARGES
4.1 All prices include VAT and standard delivery charges.
4.2 Delivery is made to the agreed delivery address or, where applicable, to a nominated UK port of choice.
- ORDERS, PAPERWORK AND DELIVERY TIMESCALES
5.1 Your Order constitutes an offer to purchase the Goods.
5.2 A Contract is formed only when we issue an Order Confirmation.
5.3 Delivery timescales are calculated from the date that signed manufacturing paperwork and full payment (or finance approval where applicable) are received.
5.4 Any delay in returning signed paperwork, providing required confirmations, or making payment may delay or extend delivery times.
5.5 Delivery dates will be advised once all signed paperwork and payment have been received.
5.6 Any subsequent changes, amendments or delays may result in a revised or later delivery date.
5.7 Any changes, amendments or rectifications to an Order must be agreed in writing and reflected on revised manufacturing paperwork.
5.8 Where required, a new set of paperwork will be issued, and Goods will not be manufactured until all parties have confirmed the paperwork is correct.
- PAYMENT AND FINANCE
6.1 Payment is required in advance unless otherwise agreed in writing.
6.2 Where finance is used, the finance agreement is a separate contract.
6.3 Cancellation or withdrawal of finance does not cancel the Goods contract.
- DELIVERY, RISK AND OWNERSHIP
7.1 Delivery dates are estimates only.
7.2 Risk in the Goods passes to you upon delivery.
7.3 Ownership of the Goods shall pass to you only once the Goods have been delivered and payment has been received in full.
7.4 Where Goods are damaged in transit or upon delivery, you must notify Us within a reasonable time and before installation or use.
- UNLOADING, INSPECTION AND SITE RESPONSIBILITIES
8.1 You are responsible for ensuring safe and suitable access for delivery vehicles.
8.2 Unless otherwise agreed in writing, you must ensure that a minimum of two able-bodied adults are present on site to assist with unloading all deliveries.
8.3 This requirement applies to all deliveries, including where conservatory components and base systems are delivered on separate days.
8.4 Failure to provide adequate unloading assistance may result in delivery being aborted, delayed or returned to storage.
8.5 Additional handling, storage or re-delivery charges may apply.
8.6 You are responsible for checking all Goods upon delivery and before installation.
8.7 We strongly recommend that no builders, installers or fitters attend site until all Goods have been delivered, inspected and confirmed as correct and free from damage.
8.8 We shall not be liable for costs, delays or losses incurred as a result of installers or trades attending site before Goods have been fully checked and accepted.
- CANCELLATION – BESPOKE / MADE TO ORDER GOODS
9.1 Goods supplied under this Contract are made to order and manufactured to your specifications.
9.2 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day right to cancel does not apply to goods that are made to the consumer’s specifications or clearly personalised.
9.3 Once your Order has been confirmed, the Contract for the Goods is binding.
9.4 If you cancel the Contract after Order Confirmation for any reason other than a fault or misdescription of the Goods, you will be responsible for the reasonable costs we have incurred as a direct result of your cancellation.
9.5 These costs may include manufacturing and procurement costs, non-recoverable supplier charges, materials ordered or committed, administration and order processing costs, storage, and losses directly attributable to the cancellation which could not reasonably be avoided.
9.6 We will not charge amounts that are disproportionate or penal in nature.
- FORCE MAJEURE (EVENTS OUTSIDE OUR CONTROL)
10.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control.
- LIABILITY AND CONSEQUENTIAL LOSSES
11.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
11.2 We shall not be liable for any indirect, incidental or consequential loss, including loss of profit, loss of income, loss of opportunity, loss of use or business interruption.
11.3 Our total liability shall not exceed the price paid for the Goods supplied.
- THIRD PARTY RIGHTS
12.1 No third party shall have any rights to enforce any term of this Contract under the Contracts (Rights of Third Parties) Act 1999.
- DATA PROTECTION
13.1 Personal data will be processed in accordance with applicable data protection legislation.
14 WARRANTY.
14.1 Our warranty documents are available on our website.
15. COMPLAINTS
The Conservatory supermarket complaints procedure can be found on our website
Written complaints may be sent to SolarFrame Ltd at Unit 3, Davey Road, Fields End Business Park, Rotherham, South Yorkshire, S63 0JF or by e-mail at info@conservatorysupermarket.co.uk.
Where we cannot resolve any complaints using our own complaints procedure, we use an independent Alternative Dispute Resolution (ADR) service. Please call 029 2267 0040 to register your complaint.
Please note that we only sell to customers in the United Kingdom and Southern Ireland. We will accept orders from, but will not deliver to, customers outside the United Kingdom and southern Ireland but we will only deliver to the nearest shipping agent or UK port. Once delivered to the port in good condition it is the responsibility of the shipping agent to suitably package the goods for the export journey. We accept no liability for the goods from this point. Scottish Islands, and any UK Islands all delivery is on request. Any missing, late or damaged goods will be redelivered to the original shipping address, and it is the responsibility of the purchaser to arrange onward shipping
16.COOLING OFF PERIODS
16.1 If the Goods you order are made to measure, manufactured to your own specifications, or otherwise personalised (“Bespoke Goods”), the usual 14-day cooling off period that applies to standard distance selling purchases does not apply. This is because bespoke goods cannot be resold once manufacturing has started.
16.2 By placing an Order for Bespoke Goods, you acknowledge and agree that, unless we have expressly agreed otherwise in writing, the Contract becomes legally binding upon Order Confirmation and cannot be cancelled once manufacturing has commenced.
16.3 This exemption does not affect your statutory rights under the Consumer Rights Act 2015 in respect of Goods that are faulty, not as described, or not fit for purpose.
16.4 Where your purchase is funded in whole or in part by a regulated credit agreement, you have a statutory 14-day Right of Withdrawal from the credit agreement, beginning from the date the credit agreement is signed.
16.5 Withdrawal from the credit agreement does not cancel the Contract for the Goods. In the event that you exercise your Right of Withdrawal, you must pay for the Goods using an alternative method acceptable to us.
16.6 We reserve the right, but are not obliged, to delay commencement of manufacturing until the expiry of the credit agreement Right of Withdrawal period.
16.7 Nothing in this Section limits or excludes any statutory consumer rights that cannot lawfully be excluded.
17.GOVERNING LAW AND JURISDICTION
17.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction.
Solarframe Ltd trading as Conservatory Supermarket, is an Appointed Representative of Solarframe Direct Limited FRN: 747702 Unit 3 Davey Road Fields End Business Park Goldthorpe Rotherham South Yorkshire S63 0JF, which is authorised and regulated by the Financial Conduct Authority as a credit broker, not the lender. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Authorised and Regulated by the Financial Conduct Authority.